Returns and Refund – Topsmartshop

Refund and Returns Policy

1. We Make Returns Easy!

Return Time: You can return or exchange your product within 30 days from the date you received it.
Condition of Products: To be eligible for a return or exchange, the product must be unused, in original condition, and in the original packaging.
Non-returnable Items: Custom-made items or sale items cannot be returned unless they are defective.

2. How to Return an Item:

Contact Us: Send us an email or call us to let us know you want to return the product.
Information Needed: Please provide your order number and reason for the return.
Return Instructions: After contacting us, we will send you instructions on how to return the item.
Return Processing: Once we receive the returned product, we will inspect it and notify you of the result.

3. Refunds:

Quick Refunds: After we receive and inspect the returned item, if it meets our return policy, we will refund 100% of the amount you paid.
Refund Time: Refunds will be processed to your original payment method and should appear in your account within 5-7 business days.

4. Return Shipping Costs:

Returns Due to Product Defects: If the product is defective, we will cover the return shipping costs.
Returns for Personal Reasons (like not liking the product, wrong size, etc.): You will be responsible for the return shipping cost.

5. International Return Policy:

You can still return items within 30 days, but you will need to cover the return shipping costs.

6. Frequently Asked Questions:

Q: Can I return a product if I am not happy with it?
- A: Yes, as long as the product is unused and in its original packaging.
Q: Can I exchange for a different product?
- A: Yes, you can exchange a product within 30 days, provided it is unused.

7. Contact Us:

Thank you for choosing Topsmartshop. We value your trust and look forward to ensuring your satisfaction!