At Topsmartshop, we are dedicated to making your shopping experience smooth and worry-free. Please review our shipping policy below:

 

You will see the final shipping price at checkout before you complete your purchase.

Please note that the delivery time for expedited shipping may vary depending on your location.

 

 

Once an order has been submitted, you will be provided order status and shipping information regarding your order and receive the tracking number (via email) after your order has been shipped.

 

 

Every effort is made to dispatch your order as soon as possible. Processing time is 1-2 business days (Monday – Friday). The transit time is approximately 5 – 7 business days, but can be longer depending on the carrier. The order cut-off time is 6pm.

 

We make every effort to ship all orders received by the order cut-off time on the same day. Orders placed after 6pm, on weekends, or on public holidays will be processed the following business day.

 

(Please allow up to 48 hours for your orders to be dispatched during and just after sale periods and during holiday periods.)

 

You will receive a shipping confirmation email as soon as it has been shipped.

 

You’ll receive a confirmation email from us after your order is placed containing your order number and your order receipt. Your order will typically ship out within 1 – 2 business days (not including holidays). Products that have customization will take longer to ship out.

 

Please check your spam folder for the confirmation email if you don’t see it in your inbox. 

 

If you don’t receive a confirmation email, please email [email protected] with the subject line “Order Confirmation Not Received” and someone from our team will get in touch with you.

 

We will reach out to you separately for items of a custom nature to ensure the proper customization are applied. These items will only be processed and shipped out after we receive the customization.

 

We use a variety of reputable carriers, including but not limited to FedEx, UPS, DHL, and USPS. For orders of high value, carriers will ask for a signature upon delivery. 

 

After an order is shipped, it will typically take 5 -7 business days to receive your order. A tracking number will be sent to you after your order has been shipped. 

 

Shipping times vary depending on the order, but you can always keep updated with your order here.

 

No, We currently only ship within the U.S. to ensure the best possible service to our valued customers.

 

We’re sorry to hear that you want to cancel! If you choose to cancel your order and it hasn’t shipped yet, we will issue you a full refund.

 

Unfortunately, if your order has already shipped, you will have to request a refund once you receive the order. Please refer to our Return and Refund policy for more details.

 

Sorry, currently we do not offer gift wrapping.

 

Simply track your order using the tracking number we provide you through email. If you haven’t received a tracking number after 5 business days, please email us at [email protected] and we will assist you from there.